The storefront
Theme changes, apps, speed, checkout tweaks and the occasional migration. On Shopify that's a Shopify Developer. On BigCommerce, Magento or WooCommerce it's an E-commerce Developer.
E-commerce
Remote hires who know how an online store runs.
Storefront fixes, ad campaigns and the inbox after an order ships, each covered by its own specialist.
Where the work piles up in an online store
An online store looks simple from the outside. Behind it, someone has to keep the theme working, the product listings accurate, the ads profitable, the stock levels honest and every "where's my order?" answered. In a small team, the founder does most of that. As orders grow, each job deserves its own person.
Four workflows, and who handles them
Getting found and getting sales
Paid campaigns on search and social, product feeds and the emails that win buyers back. That's a Performance Marketer and an Email Marketing Specialist.
After the order
Order status, returns, refunds, damaged deliveries and reviews. That's a Customer Service Agent, and the role page has a section on e-commerce support.
Behind the scenes
Listings, pricing updates, supplier emails and marketplace admin. That's an E-commerce Virtual Assistant.
Planning for peak season
Sales events and holidays can multiply support tickets for weeks at a time. We can recruit agents whose full-time schedule sits in your evenings and weekends, and multilingual agents if you sell across markets. For cover with an end date, Contract Staffing is one of the options.
Roles e-commerce brands hire
Shopify DeveloperE-commerce DeveloperCustomer Service AgentPerformance MarketerEmail Marketing SpecialistGraphic DesignerVideo EditorBookkeeper
E-commerce Virtual Assistant (coming soon)
Three things to decide first
- 1
Which platform and apps the person must know
It shapes who we test.
- 2
Which hours need covering
Think about when your customers shop and write in.
- 3
What access they get
Store admin, ad accounts and payment tools each need a decision.
Hiring options and pricing
Each of these roles can come on through any of our six ways to hire. Costs vary by role and workload; we cover the figures for your store when we speak.
E-commerce hiring FAQ
Can one person handle support and store admin?
Sometimes, in a smaller store. Share your order and ticket volume, and we'll help you decide if it's one role or two.
Do you build stores as projects?
Yes. Managed Project Delivery builds stores as projects. JiveTalent recruits the people who run and grow the store afterward.
Who owns the theme and app code?
Your business does, along with everything else your hire builds.
What's falling behind in your store?
Start with the jobs nobody in the store has time for, and we'll map them to the right hires.