Privacy policy

Who this covers

This policy explains how JiveTalent ("we", "us") handles personal information when you visit our website, contact us, book a call, subscribe to our newsletter, apply for a role or refer a company. JiveTalent decides how and why this information is used, which makes us its controller.

Information we collect

From companies and other visitors who contact us:

• Your name and email address
• Your company name and job title, if you share them
• Details about the role you're hiring for, and anything else you include in a form, message or call booking

From job applicants:

• Your name, email address, location and time zone
• Your skills, experience, languages and expected pay
• Your resume, portfolio link and anything else you choose to send
• Notes from interviews and skills tasks, and the results of background and reference checks carried out with your knowledge and, where the law requires it, your consent

From people who make a referral:

• Your name and email address, and the payment details you give us to receive a referral reward
• The name and email address of the person you refer, and the company they work for

Automatically, from all visitors:

• Basic usage data from analytics tools, such as pages viewed, the site that referred you, your device type and an approximate location based on your IP address

How we use it, and why we're allowed to

• To reply to you and arrange calls. This is in our legitimate interest in answering inquiries, or it's a step you've asked us to take before an agreement.
• To understand a company's hiring needs and put forward candidates. This is needed to provide our services under an agreement, or to take steps toward one.
• To assess applicants and contact them about roles that fit. This is in our legitimate interest in recruiting, and in yours in being considered.
• To run the referral program and pay rewards. This is needed to keep our promise to the person who referred.
• To send the newsletter. We do this only with your consent, which you can withdraw at any time.
• To run, secure and improve the website. This is in our legitimate interest, and analytics cookies are used only as our Cookie policy describes.
• To meet legal, tax and accounting obligations, and to protect our rights.

Who we share it with

• Companies considering you for a role. We share your profile, test results and our notes with a company only after you've agreed to be put forward for that role.
• Service providers. We use outside services for hosting, analytics, email, scheduling (our booking calendar), forms and payments. They process data on our instructions and only for the work we've hired them to do.
• Authorities and advisers. We share information where the law requires it, or where it's needed to establish, exercise or defend legal claims.
• A future owner. If JiveTalent's business is sold or reorganized, personal information may move to the new owner under this policy.

We don't sell your data

JiveTalent does not sell personal information, and doesn't share it for cross-context behavioral advertising.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as the law requires. As a rule:

• Inquiries and call bookings are kept while we're in touch and for up to two years after our last contact.
• Applications stay on file for up to two years after your last contact with us, so we can consider you for future roles. You can ask us to remove yours at any time.
• Client and payment records are kept for as long as tax and accounting law requires.
• Newsletter subscriptions last until you unsubscribe.

When we no longer need information, we delete it or remove anything that identifies you.

Keeping your data safe

We take reasonable technical and organizational steps to protect personal information from unauthorized access, loss or misuse. No method of sending or storing data online is completely secure, so please think carefully about what you send us by email.

Cookies

Our website uses cookies to work properly and to measure how it's used. Our Cookie policy explains which ones and how to control them.

Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that's wrong or incomplete
• Ask us to delete your information
• Ask us to limit how we use it, or object to our using it based on our legitimate interests
• Receive information you gave us in a common, machine-readable format
• Withdraw consent at any time, where we rely on it, without affecting what we did before
• Complain to your local data protection authority

If you're in the European Economic Area or the United Kingdom, these rights come from the GDPR and the UK GDPR.

If you're a California resident, the CCPA gives you the right to know what personal information we collect, use and disclose; to ask us to delete or correct it; and to opt out of its sale or sharing. We don't sell or share personal information as the CCPA defines those terms. We won't treat you differently for using any of these rights, and you can make a request yourself or through an authorized agent.

To make a request, email hello@jivetalent.com. We may need to confirm your identity first, and we reply within the time the law sets.

International transfers

We and our service providers work in several countries, so your information may be processed outside the country where you live, including in the United States and South Africa. Where the law requires it, we use recognized safeguards for these transfers, such as standard contractual clauses.

Children

Our website and services are for adults. We don't knowingly collect personal information from anyone under 16. If you believe a child has sent us information, contact us and we'll delete it.

Links to other sites

Our website links to some outside services, such as our booking calendar. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here and change the date at the top. Your use of the website is also covered by our Terms of use.

Contact us

For any question about this policy or your personal information, email hello@jivetalent.com.