Managed Service
One person on your team, with everything around them handled.
We find the right person, then handle their contract and pay and look after them. You set their work each day.
What you get
With Managed Service, we look after the whole arrangement. We recruit someone against your brief, and once you've chosen them we take on the paperwork. Their contract, monthly pay, leave and day-to-day HR all sit with us, and an account lead stays in touch with both of you.
Your remote hire works your hours, in your tools, on your priorities. They join your meetings and your channels like anyone else on the team.
When companies choose it
It fits well when:
- You want someone working on your business every day, for the long term.
- You have no entity or payroll in the country where the right person lives.
- Running HR, payroll and contracts for remote staff isn't something you want to take on.
- You'd like visibility on time and output without building your own reporting.
From first call to first day
- 1
Talk it through. We discuss the role, the tools, the hours you need covered and where the person fits in your team, and settle the overlap with your time zone.
- 2
Meet a shortlist. We search widely and introduce just the handful of people who match the brief, each one tested and already through background and reference checks. You'll usually meet the first candidates within a few days.
- 3
Choose your person. You interview, and you decide. Nobody joins without your yes.
- 4
Start with support in place. We issue the contract, arrange pay and give your hire access to the client app. You give them their first week of work.
- 5
Keep in touch. Your account lead checks in with you and with your hire as the months go on.
One monthly rate, and what it covers
What you pay comes down to the role and the size of the job. We go through the numbers with you before anything is agreed.
Billing is one all-in monthly rate covering recruiting, your hire's pay and the HR around them.
Included:
- The search, screening, testing and checks
- Their contract and local compliance
- Monthly pay, leave and public holidays
- The client app for tracked time, timesheets, reports and invoices
- Equipment guidance and onboarding support
- Regular check-ins with your account lead
What moves the rate: seniority, the skills and tools involved, where the person lives, the hours and overlap you need, and how many people you're hiring.
Your side and ours
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| Task | You | JiveTalent |
|---|---|---|
| Describe the role and what good looks like | Yes | We help shape the brief |
| Search, screening and testing | No | Yes |
| Background and reference checks | No | Yes |
| Interviews and the final choice | Yes | We set up the interviews |
| Contract and compliance | No | Yes |
| Pay, leave and public holidays | You approve time off | Yes |
| Daily tasks and priorities | Yes | No |
| Time tracking and reports | You approve timesheets | Yesthrough the client app |
| HR support and check-ins | No | Yes |
| Performance concerns | Raise them with us | We work through them with you |
The arrangement, plainly
- Contract: with JiveTalent. Your hire signs their contract with us, and we handle the local obligations in their country.
- Direction: you set the tasks, priorities and standards.
- Ownership: the work belongs to your company, and you own the code your hire writes.
- Invoices: one a month, also visible in the client app.
Your service agreement holds the full terms, and your account lead takes you through it before you sign.
Hiring several people at once
Some companies come to us for one hire. Others need several people at once: two developers and a QA tester, say, or a small support team with someone to lead it.
You can hire a whole team through Managed Service under one agreement. Each person is recruited against their own brief and chosen by you. One account lead looks after the group, and the client app shows everyone's time and reports in one place.
If one of the roles suits a different arrangement, such as a single person on your own payroll through Direct Hire, the team can mix ways of hiring.
Managed Service next to the closest alternatives
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| Managed Service | Direct Hire | Employer of Record | |
|---|---|---|---|
| Finds the person | JiveTalent | JiveTalent | You |
| Holds the contract | JiveTalent | You | JiveTalent |
| Pay and HR | JiveTalent | You | JiveTalent |
| Billing | All-in monthly rate | Single fee at the start date | Per-person monthly fee; pay at cost |
| Client app | Yes | No | Yes |
Roles companies hire this way
Every role on the site works on Managed Service. A few to start with: Virtual Assistants, Customer Service Agents, Full-Stack Developers, Project Managers and Bookkeepers.
Questions about Managed Service
Who does my hire report to?
To you, or to whoever you choose on your team. We look after the contract, pay and HR; the work itself is yours to direct.
Can a managed hire work evenings or weekends?
Yes. We can recruit for a full-time schedule built around those hours, agreed with you at the start.
What will I see from day to day?
Accurately tracked time, timesheets waiting for your approval, weekly and monthly reports, and your invoices, all in the client app.
What if it isn't working out?
Talk to your account lead early. We'll work through it with you and your hire.
How quickly can someone start?
A typical Managed Service search wraps up within one to three weeks, with senior or specialist roles needing longer.
Ready to talk about the role?
A rough description of the work is enough to start. The first conversation covers how Managed Service would run for that role and what it costs.