Voice agent platforms
Vapi, Retell AI, Bland and similar platforms for fast builds, or custom pipelines on LiveKit or Pipecat when you need more control.
Roles · AI & Automation
AI voice agents that answer the phone, book the slot and know when to pass the call on
A specialist who designs the conversation, connects it to your phone lines and calendar, and tunes it on real calls until callers stop asking for a human.
Phone calls handled at any hour, in a voice that sounds right
A voice demo takes an afternoon. A voice agent that handles real callers, with accents, background noise, interruptions and questions you didn't plan for, takes careful work. An AI voice agent specialist designs the call flow, picks the speech and language models, wires up telephony and your booking or CRM tools, and reviews call recordings to fix what goes wrong.
What they do for you
- Map the calls you get today and decide which ones an agent should take
- Write prompts and call flows for booking, intake, FAQs and follow-ups
- Connect phone numbers through Twilio, SIP trunks or your existing phone system
- Choose and tune speech-to-text and text-to-speech for speed and clarity
- Link the agent to calendars, CRMs and ticketing tools so it can act during the call
- Build warm transfers to staff, with a summary passed along
- Review transcripts and recordings each week and fix where callers get stuck
- Track latency, call outcomes and per-call costs on a simple dashboard
What a voice agent builder should already know
Tools they work in
VapiRetell AIElevenLabsDeepgramOpenAI Realtime APILiveKitPipecatTwilioSIPWebRTCPythonNode.jsCal.comGoogle Calendar APIHubSpotSalesforceMany more
A good fit if:
- Calls go to voicemail after hours and you lose bookings or leads
- Your team answers the same simple phone questions all day
- You've tried a voice demo and it fell apart on real callers
- You run outbound reminder or follow-up calls at volume
Not the right fit if:
- You want people answering your phones; see Customer Service Agent
- You need chat or text-based AI features inside your product; see AI Engineer
- The job is connecting business tools with no voice involved; see AI Workflow Specialist
Interview questions
01
"Callers say the agent talks over them. What do you change?"
Strong answer: tune voice activity detection and interruption handling, shorten responses, and test with recordings of real callers.
02
"How do you keep the delay between the caller finishing and the agent replying short?"
Strong answer: streaming speech-to-text and text-to-speech, a fast model for the first reply, short prompts, and servers near the phone carrier.
03
"When should the agent hand the call to a person?"
Strong answer: on request, on repeated misunderstanding, on anything risky or emotional, and with the reason and a summary passed to the staff member.
04
"How would you stop the agent making up an answer about our prices or policies?"
Strong answer: pull answers only from approved sources, give it a clear fallback line, and test with questions designed to trip it up.
05
"What would you log on every call?"
Strong answer: transcript, outcome, tool calls, latency per turn, transfer reason and cost, with recording and retention set to match your policies.
Signs of a strong voice agent specialist:
- Listens to call recordings every week, not just transcripts
- Designs the handoff to a person before the happy path
- Measures latency per turn and works to bring it down
Signs of a weak voice agent specialist:
- Demos on a quiet line and calls it done
- Writes one long prompt for every type of call
- Can't tell you what a call costs to run
Telephony and Twilio
Phone numbers, SIP trunks, call routing and recording through Twilio or your current phone provider, for inbound and outbound calling.
Speech-to-text and text-to-speech
Choosing and tuning speech models such as Deepgram and ElevenLabs for accuracy, accents, other languages and natural pacing.
Call flow design
Booking, intake, qualification and reminder calls written as clear flows, with tool calls into your calendar, CRM or helpdesk.
Human handoff
Warm transfers to your staff with context passed along, plus voicemail and callback paths when nobody is free.
Bringing your voice agent specialist on board
- 1
Talk it through
We agree the work, the tools, the hours you share and who they report to. For this role: the calls you want handled, your phone provider, the tools the agent must use during a call, and any recording or consent rules your business follows.
- 2
Meet a shortlist and choose
We screen a wide pool for every role and introduce only the few who fit your brief. We source, screen and test candidates against your brief, and run background and reference checks. You interview and decide.
- 3
Start with support in place
They start on the work in the brief, and we stay in contact once they've begun.
Voice AI is a young field, so experienced builders are a short list and this search usually needs more than the typical one to three weeks. We share progress with you during the search.
How pricing works
All options here are available for a voice agent specialist. You decide which fits, and you can ask us about any of them along the way. Compare the arrangements on ways to hire.
Who does what
Swipe to see more →
| Task | You | JiveTalent |
|---|---|---|
| Which calls the agent takes, what it may say, and handoff rules | Own | – |
| Call flows, prompts, integrations and weekly tuning | Review | Built by your specialist; we check how call quality reviews are going |
Hiring an AI voice agent specialist: FAQs
Can the agent speak languages other than English?
Yes, most current speech models handle several languages. Name the languages and accents your callers use so we look for someone who has tuned agents for them.
Will they work during our business hours?
The brief sets the hours and the overlap with your team before the search starts, so every candidate is hired for them.
Who owns the prompts, flows and code?
You own all of it. Prompts, call flows, integration code and platform accounts sit under your company, so nothing is locked to the person who built them.
What if it isn't working out?
Talk to your account lead. We go through it with you and agree a way forward.
Do we need a particular platform first?
No. If you already use one, they work in it. If not, choosing a platform that fits your call volume and budget is part of the early work.
What about call recording and consent?
They build the disclosure and recording settings you specify. The rules for your industry and region are yours to set, ideally with your legal adviser.
How do we see what our voice agent specialist is working on?
Their hours are tracked in the client app and reported there for you to see.
Never miss another call after hours
Book a call. We'll agree the brief for your voice agent specialist and talk you through the ways to hire.